Dear customers, thank you for choosing WL Bistro in Hangzhou Four Seasons Hotel at West Lake. To ensure that you enjoy the best dining experience, please read the following reservation policies carefully:
• Reservation Methods:
You can make a reservation through the restaurant's official website by entering the dining time and number of guests, clicking "Search" to check for availability, and confirming if a table is available.
You may also make a reservation by calling 0571-81135188 or sending an email.
• Dining Information:
When making a reservation, please provide the accurate number of guests, dining time, name, and contact information.
If you have any special requests, such as seating preferences or food allergies, please inform us at the time of reservation.
Reservation Confirmation:
We will confirm your reservation details with you via phone or text message after receiving your reservation request.
The day before your dining date, the restaurant will call the number you provided for the final reservation confirmation. Additionally, the restaurant will inquire if you or your dining companions have any food allergies or special dietary request.
• Reservation Modification and Cancellation:
If you need to modify your reservation details or cancel your reservation, please notify us at least 24 hours in advance. For dining during holidays, if you cancel your reservation within 24 hours before the reservation time, or if you do not show up at the reserved time without prior notice, we will charge the full reservation amount as a penalty.
• Dining Time:
Please arrive at the restaurant on time according to your reservation. If you anticipate being late, please inform us promptly so that we can hold your seat. If your lateness exceeds 15-20 minutes without prior notice, we may consider your reservation canceled and we have the right to allocate the seat to other guests.
• Special Occasions:
If your reservation is for a special occasion, such as a proposal, anniversary, or birthday, please inform the restaurant in advance. The restaurant will prepare and decorate according to your request.
• Privacy Protection:
We commit to protecting your personal information and will not use your reservation information for any other commercial purposes.